Case Studies » Dominion Housing Group

Term Partnering contractor for cyclical redecorations, repairs and planned maintenance/void works Dominion Housing Group - Partnering & Framework for Cyclical Redecorations/Repairs and Planned Maintenance.

Client - Dominion Housing Group.
Role - Term Partnering contractor for cyclical redecorations, repairs and planned maintenance / void works.
Year - 2009, 5 year agreement.
Value - Approximately £2m per annum.

DW Contractors and Dominion have an outstanding working relationship, with collaborative working and embracing the same ethos, we have consistently reached KPI’S upward of 90% - These can be illustrated if requested.

Working in conjunction with client and their team to deliver cyclical redecorations and repairs programme including void rehabilitation and planned maintenance on approximately 5,000 homes in the North area which includes: Oxford/Berkshire/Bucks/Wiltshire/South West and West London. These works will start in 2009 mobilisation teams are in place to embrace a common approach, this team is led by Maynard Stephenson (Dominion Housing Group, Asset Management Director)

Our works include:

• Programmed cyclical decorations both internally and externally to tenanted & leasehold properties.
• Programmed minor repairs to various properties.
• Masonry repairs of differing levels.
• Window and door replacements and associated repairs.
• Void rehabilitation programme to Decent Homes Standard.

Managed

• Management team in place included - Senior Contract manager (Martin Staddon), 2 site supervisors, Purchasing manager, tenant liaison officers, health and safety officer, various administration personnel.
• KPI’S (key performance indicators) utilised during programme.
• Monthly progress meetings and weekly site meetings held with all parties in attendance.
• Tradesmen all qualified and vastly experienced with great understanding of work and flexible working.

Pricing

• All pricing are tendered rates, with budgets agreed yearly for each area.
• Cyclical decorations were on original tendered rates and measured for accurate costs.
• Purchasing through approved suppliers will be directed by Mark Light (purchasing manager) in conjunction with EPS and Breyers to maximise service provision and discounted rates will be passed onto the client.

Problems

• Gaining access to tenanted and leasehold properties in line with programme for various reasons.
• Inclement weather.
• Programme variations and cancellations.
• Collation of information for KPI’S.
• Budget alterations due to economic climate

Solutions

• Access problems jointly managed by resident liaison officers and client representatives.
• Programme monitored and altered to reflect weather conditions this will be jointly managed by supervisors and regional Asset managers for Dominion.
• Variations and cancellations agreed consistently with client and their representatives.
• Dominion have set their own KPI’S - In harness with DW internal KPI’S for performance measurement, this will allow constant and up to date monitoring of the works.
• Risk management solutions and task forces have already been identified and budgets aligned - this will be constantly monitored by Dominion and its contract partners.

DW Contractors have been working with Dominion Group North area (previously Cherwell housing trust) for many years with a huge amount of success in various areas of work which include, Cyclical redecorations, voids, planned maintenance and responsive repairs.

They have taken control of the north area and turned around performance to establish KPI’S that are always over 90% and tenant satisfaction is at an all time high, leaving Dominion delighted with the results. They manage these works entirely through their efficient and friendly Oxford office, they constantly strive to improve and offer a first class service. They have many areas of strength and a work force that is both flexible and highly trained, always finding a solution to problems with the minimum of fuss.

DW Management teams are excellent at the type of work they carry out and have accurate internal IT system that collates all information for every task down to the materials sourced and man hours accrued for each task undertaken.' The service we have had is excellent and would have no hesitation in recommending DW Contractors to anyone other housing association or clients.

Charles Gildersleve
Planned Maintenance Manager - North Area
Dominion Housing Group